Home Telecom | Customer Service
A telecom self-service app that lets users manage accounts, pay bills, track services, and get support in one place.
Role
Development
Tech
React native
Project Scope
A mobile application that enables Home Telecom customers to manage internet, TV, phone, and smart home services from a single platform. Users can view and control billing, subscriptions, usage, service status, and support requests through a unified self-service experience.
User Profiles
Telecom Customers, Internet Subscribers, TV Service Users, Homeowners, Business Customers, Customer Support Teams.
Core Impact
Reduces reliance on customer support by enabling real-time self-service for billing and service management. Improves operational efficiency for the provider while enhancing customer experience through faster issue resolution and greater transparency.